Santa Lolla products are manufactured with different materials and, therefore, it is important that at the time of purchase you check whether the raw material used in making the product meets your expectations, for the purpose of use.
The wrong choice of footwear to the biotype or the purpose for which it is intended, can generate discomfort and even pathologies for those who already have a predisposition to unleash them.
When having the first contact with the product, it is essential to carry out the shoe test, checking if the model is comfortable and if the numbering is correct. Swollen or bruised feet can alter your shoes and interfere with numbering and notions of comfort.

After purchase, the product requires some care related to use, hygiene and storage, which directly influence the durability of the good and are the exclusive responsibility of the customer.

It is necessary that the shoes are sanitized before storage and that the packaging place is dry and ventilated, allowing the product to ventilate.

Never wash or immerse the product directly in water. If this happens by accident, let the shade dry and at room temperature. Never use greenhouses and centrifuges, or expose them to direct sunlight to dry them.

Rain can also contribute to the formation of stains or damage to products. The acidity of the water can compromise its original color, deform the item or start detachment processes.

Products must be stored in specific boxes and bags. The cardboard box where the product is stored has an opening for the entry of air, making the product breathe and avoid mold. If you choose to store in bags, they can only be made of TNT. Under no circumstances, store in plastic bags.

* The models that have * rivets, crystals, stones and elements glued or attached by claws, * need even greater care so that the props do not loosen.

Embellishments are delicate components and can suffer damage if there is friction or friction with other surfaces.

Extra care must be given to footwear when in contact with irregular, rustic pavements or that tend to cause aggression to the heel or its components, there is no guarantee for this type of damage.

Never use chemicals such as alcohol, acetone, bleach or detergent to clean the products. When hygiene allows the use of slightly moistened cloths, the solution should be only water and mild soap. All products that have metal parts, if exposed to marine environments, may suffer aggressions due to salt air, causing the parts to lose their shine and oxidize.

Clothes with poorly fixed or even wet dye, in contact with bags or shoes, can cause irreparable stains. In the case of light products, care must be taken as they are dirty and stain easily. Dark clothes often stain light bags.

Excess weight and volume deform bags and wallets, causing damage to seams, handles and zippers.

We also emphasize that perfumes containing alcohol can stain the lining and material of your bag. Fats such as olive oil, oil, mayonnaise, lipsticks, pen ink and sharp objects are also agents that cause irreparable damage and are not covered by the warranty.

Each material needs specific care during cleaning. Check out:

FLAT LEATHER - This type of material should not be washed, just wiped with a dry white cloth or slightly moistened with water and neutral soap, without adding any other chemical.

HAIR LEATHER - In this type of material the animal's hair layer is maintained. Therefore, natural flaws characteristic of the animal's own skin can be observed. The intense use of products with these characteristics can cause hair loss in the regions of the seams and edges.

SUEDE AND NOBUCK - These are materials that absorb more dirt. For this reason, they need more frequent care. For maintenance, we recommend the use of a brush with soft bristles for NOBUCK and a firmer bristle brush for SUEDE. These products must not come into contact with creams, pastes, instant shine or excess moisture. For better conservation and prevention, the use of leather renovators and waterproofing agents is recommended, always taking into account the way of handling recommended on the label of these products. Because they have more intense colors, they can loosen some of the pigmentation in the first days of use or when in contact with humidity.

VARNISH AND METALIZED - These products are fragile and are subject to damage if friction, friction or excess moisture occur. We always recommend keeping them stored in TNT bags so that they do not scratch or stain in contact with other materials.

CORKS, CANVAS AND FABRICS - These types of materials must not be exposed to excessive moisture or contact with chemicals. Cleaning should only be done with white cloths slightly moistened with water and mild soap.

JUTE AND SISAL - These are natural products produced by hand, so they cannot have excessive contact with moisture or chemicals. Friction or friction should be avoided. For cleaning, we recommend the use of a soft bristle brush to avoid fraying the material.

TECHNOLOGICAL MATERIAL - Like leather products, technological materials must be stored in ventilated places. Humid environments or with high temperatures can cause a chemical reaction called hydrolysis, causing the material to start to “crumble”. For this reason, products made with technological material receive a kind of waterproofing, which prolongs their useful life. Therefore, care with storage and cleaning is extremely important to prolong the waterproofing applied to the material as much as possible.
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