Ballet Flat Matelassê
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Free Shipping Contiguous U.S/Porto Rico Over $75
Products are usually shipped within 24 hours of payment confirmation.
Delivery times may vary depending on your region and will be displayed at checkout along with the shipping cost.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging and with tags. Returns are eligible for a full refund if returned within 14 days of delivery.
Additional non-returnable items:
- Gift cards
How to make a return
To complete your return, we require a receipt or proof of purchase.
Access our returns section and enter your order details. We will provide a shipping label. Be sure to pack your return securely, in the original packaging if possible, and include your printed invoice. Affix your shipping label to the package, making sure no other tracking labels are showing.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 5-7 business days.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all this and still haven't received your refund, please contact us at email@example.com.
On Sale Items (if applicable)
Only regular priced items are refundable. All sales are final.
Exchanges (if applicable)
If you need to exchange it for the same item, please email us at firstname.lastname@example.org and ship your item to APF SHOES LLC, 14758 Seton Creek Boulevard, Winter Garden Florida 34787, United States.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the amount of your return. Once the returned item is received, a gift card will be sent to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to deliver to you later, we will issue a refund to the gift giver.
-Is everything you have on the site?
Yes! Everything that arrives we post on the website!
-Are the shoes from the same collection in Brazil?
Yes!!!! Always current collection!
-Can sizes vary?
Yes! It is always good to pay attention to the notes of each product in the advertisement on the site.
-Can you order?
No! The collections are planned and we do not work with this format.
-Can you pay in reais in Brazil?
No! Only in dollar through the site!
-Do you exchange product from other stores?
It is not recommended that multi-brands exchange products from Brazil.
-Can you pay in installments?
Yes!!! By shopay you share in 4x.
-Are you in Orlando?
Yes! But only storage. We don't have a physical store.
-Where is the physical store located?
We only have storage. Sales are always online.
-Can I try before I buy?
It depends… contact us and we will do our best to answer you there.
Still have any doubts?
Contact us by email: email@example.com